Response Policy on Clients’
Rights & Responsibilities 

You have the right to treatment and to receive services in accordance with an assessment of your needs. You have the right to be treated with respect and dignity. Your rights include, but are not limited to:

  1. The right to a current individualized treatment plan.
  2. The right to informed participation in establishing your treatment plan.
  3. The right to periodic information concerning your condition and progress.
  4. The right to be informed of any treatment or therapy, including physical and medical consequences and the right to refuse a component of treatment or therapy program, with the right to be informed of all alternatives.
  5. The right to have the opportunity to consult with independent specialists and counselors and to seek an outside psychiatric or psychological evaluation.
  6. The right to freedom from the use of language of an intimidating, degrading, or derogatory nature.
  7. The right to have assistance from an independent advocate when, in your opinion, your rights have been violated.
  8. Every client has the right to confidentiality regarding case record information and mail in accordance with the Confidentiality Act of the IMHDD code and Health Insurance Portability and Accountability Act (HIPAA) of 1996.
  9. The right to be informed in writing of the agency’s client grievance procedure, in the event you have a complaint about the agency’s services.
  10. The right to receive service at times mutually convenient to you and the agency during customary business hours. The agency provides for daytime hours of availability Monday through Friday, and is open by appointment during evening hours.
  11. The right to receive services provided your behavior does not disrupt, threaten, or harm other clients or staff, and that your fee agreement with the agency is maintained.